IT Helpdesk Engineer

• Provides direct front line software and hardware support by the helpdesk platform.
• Configures new user workstation equipment, user accounts, corporate software.
• Updates and manage the IT asset inventory.
• Performs periodic maintenance on corporate client devices according to corporate policies.
• Support global implementations software/hardware.
• Coordinates with IT suppliers to meet Corporate IT requirements.
• Contacts periodically Branch offices to get feedbacks about any IT issue.
• Ensures implementation of global IT policies.
• Ensures issues are tracked, resolved in a timely manner and followed-up .
• Documents procedures and implementations.

• IT technical background with 4-5 years of working experience on IT support industry.
• Good understanding of Networking concept, TCP/IP networking, physical wiring, switching, routing, and firewall.
• Must have global certification of CCNA, MCSA.
• Experience with security devices such as firewall and basic configuration of network device like routers and switches.
• Must have working experience in handling ticket using helpdesk tools.
• Should have ability to support user remotely using remote support tool provided by Company.
• Hands-on experience on different backup tools.
• Experience working with ISP across the region with special focus on ISP policies and procedures.
• Should have strong analytical skills and problem-solving attitude.
• Strong experience in configuring and troubleshooting Windows 10, MS Office 2016/2019. Windows 11 experience will be added advantage.
• Experience on Office 365 products in managing e-mail accounts, Skype for Business and OneDrive for Business
• Demonstrated ability to draft and implement manuals and procedures.
• Strong oral and written English essential. Italian, Spanish, French an advantage
• Team player with ability to work within culturally diverse environments and with minimum supervision

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