Reservations Group Coordinator - Franchise

Hilton

Dubai
Permanent
Full-time

19 days ago

Job RequirementsAs Reservations Group Coordinator, you will work with Guests and customers to respond to enquiries and booking requests in a prompt and professional manner. Specifically, you will be responsible for performing the following tasks to the highest standards:- Manage telephone, fax and email enquiries in a prompt and professional manner and in accordance with company standards ensuring accuracy and attention to detail at all times- Identify new contacts, develop sales leads, and respond to sales opportunities in order to maximise revenue- Produce quotations and written confirmation to all clients- Monitor customer satisfaction regularly and resolve any outstanding issues to ensure future business- Maintain a thorough understanding of hotel facilities and processes, and contribute to a culture of high quality standards for relationship building, customer service, selling techniques, and billing and processing contracts- Ensure bookings are guaranteed and no show charges/late cancellation charges are applied where appropriate QualificationsWork ExperienceA Reservations Group Coordinator serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:- Good organisational and administration skills- Positive attitude and good communication skills- Commitment to delivering a high level of customer service- Confident telephone manner - High level of IT skills- Excellent grooming standards It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:- Knowledge of the hotel property management systems- Previous experience in the Reservations/Sales function within the hotel/leisure sector- Relevant degree or other qualificationDisclaimer
This job posting is for a position at a hotel that is owned and operated by an independent franchisee. The franchisee controls all aspects of the hotel’s employment practices, including recruiting, hiring, salary, benefits and compensation decisions, and the collection and processing of the personal data that you provide on this website. If you accept this position, you will be employed by a franchisee and not by Hilton. You will not be eligible from compensation or benefits from Hilton. You will be eligible for compensation or benefits only as may be provided to you by the independent franchisee.

Hilton

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