Duty Manager
Ennismore
- Business Bay, Dubai
- Permanent
- Full-time
- Take ownership and responsibility for Duty Management shifts
- Record in the Duty Log all/any incidents that occur in the hotel and follow up with the Assistant Director of Rooms
- Report any accident, incident, theft for both internal and external guests, and liaise with Security & Safety Manager as appropriate
- Knowledge of all arrivals and departures, using guest name at all times
- Check current day arrivals and departures, taking appropriate action in the event of fully booked situations
- Fully conversant with current availability situation at any given time, and also future availability
- Complete knowledge of all features and services (including Food & Beverage outlets, spa/gym - menu/price/promotions/hours)
- Fully conversant with all hotel room types, numbers, layout, locations, rates
- Fully conversant with special packages, short and long-term promotions (hotel, outlets, spa)
- Liaise with Housekeeping and Engineering as required for Out Of Order rooms
- Ensure accuracy of input into reservation/front desk systems, and content/legibility of registration cards
- Manage upselling opportunities, email capture and other Front Office initiatives
- Ensure all necessary supplies are available for the Front Desk in order to work efficiently and oversee ordering/completion of Purchase Orders in line with hotel policies and procedures
- Undertake and complete any special projects, tasks or other reasonable request by Assistant Director of Rooms
- Meet and welcome regular, global card holders and VIP guests
- Ensure Front Door entrance is covered at all times
- High School Diploma or equivalent required
- College Degree in Business, Hospitality, or Related field preferred
- One to two years in a public contact position, preferably in an upscale or lifestyle brand hotel
- Enter and locate work related information using computers and/or point of sale systems
- Possess a gracious, friendly, and fun demeanor
- Ability to multitask, work in a fast paced environment and have a high level attention to detail
- Strong verbal and written communication skills in English
- Maintain positive and productive working relationships with other employees and departments
- Ability to work independently and to partner with others to promote an environment of teamwork
- Knowledge of federal, state and local laws governing equal employment opportunity and civil rights, occupational safety and health, wage and hour issues, and labor relations