Service Owner- Configuration Management

• Acts as a Servant leader & creates autonomous Team
• Ensures consistencies across requirements for the processes managed
• Design and Implement the process that will use discovery tools to capture IT Systems which will populate the Configuration Management Database to be used as a primary source of truth for enterprise data.
• Maintains the governance, policies, and strategy of the CMDB
• Maintains the integrity of the CMDB and Discovery processes
• Works closely with Asset Management and ITSM teams
• Identify improvements with consumers of data whose processes interact with the CMDB
• Review CI quality with owners of data
• Participate in weekly CAB meetings and ensure CMDB data is part of all changes and is driving positive Change Management
• Establish and maintain naming style/ conventions for CI's to be managed / controlled
• Own and manage the process of relationships created in the CMDB promoting best practices for key IT and Business services and applications to all configuration items

• 7+ Years of Experience in SDLC or Service Management and at least 3 years of extensive specialization in a expertise area.
• Understanding business applications and their functionality in the ITIL model
• Comprehension of and the ability to communicate and implement the ITIL CMDB model
• Ability to collaborate and communicate effectively across multiple stakeholders to ensure an effective CMDB that adheres to governance standards
• Broad general knowledge of IT infrastructure topology including typical application, server, and networking configurations

• Comprehension of the ServiceNow CMDB model
• Ability to communicate and implement the ITIL CMDB Model
• 2+ years overall experience with ServiceNow ITOM
• 5+ years overall experience in an IT Service Management role
• The following training and/or related certifications are desirable:

First Abu Dhabi Bank