Director, Performance Improvement & Operations Support, IMEA
- Dubai
- Permanent
- Full-time
- Partner with the Business Unit (BU) and Divisional MDs to elevate and strengthen BU Performance and Operations Support Plans in market.
- Consolidate all operations development and support in one area, collaborates across multiple functions (global, regional and local stakeholders) to design and lead implementation of BU Operations Support plans.
- Identify areas for improvement, developing strategies to optimize operational performance and delivery of hotel metrics, leads operational readiness activity, aligning resources and problem solving to drive measurable results.
- Collaborate with cross functional teams / share best practice to streamline tools, processes and systems, improve productivity and achieve organizational goals.
- Bachelor's degree in Business Administration, Operations Management, or a related field. MBA preferred.
- Minimum of 8 years of experience in operations management, performance improvement, or related roles, with at least 3 years in a leadership position. Experience of working in branded service delivery across international markets and diverse cultural environments required. Proficient English speaker with a second language preferred.
- Proficiency in performance analysis tools and methodologies (e.g., Lean Six Sigma, Kaizen).
- Ability to develop a strategic plan which identifies key strategic issues and informs annual tactics
- Strong project / change management skills with experience in leading diverse cross-functional teams.
- Excellent data analysis and interpretation abilities - proven ability to turn data to insight which will inform action (and measures of success)
- Strong financial / commercial acumen; proven date driven decision making
- Familiarity with change management principles and techniques, ability to prioritise workload and resource allocation, managing stakeholder expectations
- Knowledge of quality management systems , CX management disciplines and best practices.
- Passionate about guest and colleague experience - design/implementation of service programmes
- Excellent communication and interpersonal skills - executive level presentations, public speaking and group facilitation expertise.
- Strong leadership and team-building capabilities - 'we win as a team'
- Ability to influence stakeholders at all levels of the organization, adept at conflict resolution.
- Strategic thinking and creative problem-solving abilities - 'can do attitude'
- Adaptability and resilience in managing change initiatives - resilient and self aware
- Language skills and cultural awareness essential for multi-country communications
- Passionate about self-development and encouragement of others - has a live and active Personal Development Plan
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