IT support professional, your role involves providing technical assistance and support to users within an organization or to clients/customers who encounter technical issues with hardware, software, or other computer-related equipment. Here are some key aspects of the IT support role:Help Desk Support: Respond to inquiries and requests for technical assistance via phone, email, or in-person. This includes troubleshooting problems, diagnosing issues, and providing solutions or guidance to users experiencing technical difficulties.Hardware and Software Troubleshooting: Identify and resolve hardware and software issues, such as malfunctioning computers, printers, network devices, or software applications. This may involve diagnosing hardware problems, reinstalling software, or updating drivers.Installation and Configuration: Install, configure, and upgrade computer hardware, software, and peripherals. This includes setting up new computers, installing operating systems and software applications, and configuring network settings.Network Support: Assist with network-related issues, such as connectivity problems, wireless network setup, and troubleshooting network devices (routers, switches, etc.). This may also involve monitoring network performance and security.