Job SummaryThe role is responsible for conducting product training to all store employees & maximize sales opportunities by providing exceptional guest experience.Key Responsibilities:Strategic Responsibilities:· Setting up the seasonal training calendar in alignment with the brand direction.· Enhance the skills set of staff working across the region.· Ensuring consistent and relevant product knowledge across the region.· Orientation (Induction) and introduction of product knowledge to new employees.· Sharing knowledge and promoting Learning and Development initiatives.· Champion brand related initiatives to drive employee & consumer engagement e.g. Running/yoga club.Core Responsibilities:· Design, develop and update training material, training aids and assessment tests based on the identified trainingneeds and source training material.· Conduct training sessions in line with the training needs for the product specialists identified for his category.· Perform post training evaluation for training sessions and follow up on knowledge transfer to the workplace.· Identify areas for improvement as per the feedback from trainees and implement changes accordingly.· Monitor and Communicate attendance status, evaluation results and training feedback to line manager.· Advises customers on product ranges best suited to their needs; Answers customers' queries to help them decide on the purchase.· Provides information to customers on warranties, features, specifications, maintenance, and care of products.· Ensures customers' needs are met, complaints are resolved (or escalated) and customer service provided is of exceptional standard.· Maintains awareness of new product launches, promotional events, and sales.· Achieves sales targets by using sales techniques, up selling and cross selling.People Management:· Liaising with Stores regarding training initiatives and support
