ERP Manager

• Enhance Modules deliverables as per business need

• Support functions initiatives by making sure its doable / translatable on the system

• Enhance and improve current modules by adding more functionalities

• Maintenance of system, modules and data

• Manage and maintain ERP software for multiple instances (markets)

• First line support for all the corporate solutions (Odoo System)

• Monitor all the different modules to ensure service availability

• Fix application related issues

• Follow up and supervise all projects implementations

• Maintain good relationships with vendors and Internal teams across the group

• Provide first line support to Users by providing analysis and resolution for routine operational application issues

• Provide the suitable solutions for any application issue based on the criticality of the issue • Monitor the company solutions to ensure service continuous availability

• Record and track incidents, complaints, or requests. Ensure that problem tickets raised in the right channel are clearly documented and articulated.

• Support deployment of process enhancements by working with business and data collection and training key users on new functionality.

• Provide end user trainings for new changes and required optional enhancements

• Add new instances / markets on the platform for new launch markets, and customize as per the market by market requirements

• Liaise with external consultants and work together on e-invoicing and similar projects

• Full responsibility for designing commercial and financial reports and dashboards

• Manage field force sales application for both front & back end configuration

• Enhance system deliverables as per business need

• Enhance business controls and risk management through system controls

• Customize and add new instances / markets on the platform for new launch markets

• Ensure smooth end to end integration between ERP and sales app

• Ensure smooth end to end integration between sales app and Warehouse management system (WMS)

• Ensure smooth end to end integration between eCommerce platforms and sales app

• Customize reports to consolidate and preview performance data from the sales app backend

• Customize analytical reports to analyze performance based on set criteria

• Installing and configuring computer hardware, software, systems, networks, printers, and scanners

• Responding in a timely manner to service issues and requests

• Providing technical support across the company (this may extend to the Region)

• Setting up accounts for new users

• Repairing and replacing equipment as necessary

• Testing new technology

• Training for staff members when needed

Bayt