Service Manager_European

• Under general direction, lead, develop and coach Service Engineers to ensure that delivery execution is achieved for existing dedicated customer portfolio.
• Hybrid service sales and spare parts role (50% execution - 50 % sales).
• Expected to work closely with marketing and sales engineering
• Conduct site inspections & meet with customers as needed.
• Provide technical and non-technical customer support and training to ensure best-in-class customer experience.
• Prepares and delivers clear performance expectations, performance reviews and development plans for Service Engineers
• Ensure service sales growth is maximized within existing dedicated customer portfolio through expanding the depth and breadth of offerings by using the applicable service sales process & tools
• Improve towards a best-in-class service product portfolio by giving proactive feedback about local customer expectations to divisional platforms to become together more competitive and enhance the portfolio.
• Take decisions and set, align, and manage targets, processes, standards, methods, and tools on each country level in own area of responsibility in alignment with the respective Area Managers.
• Develop the Service business by product implementation, market development and actions that improve customer loyalty and satisfaction
• Builds and manages long-term relationships with customers. Focal point of contact for customers' facility manager. Build partnering relationships with end-users
• Driving each country's service activities, allocating and prioritizing resources for the implementation of country and divisional Service strategic initiatives.
• Actively monitor market and competition trends and feedback performance of current product portfolio

• Technical Education within engineering is essential, preferably within industrial refrigeration or Mechanical.
• Demonstrable track record within an industrial refrigeration environment.
• A technical understanding of ammonia / freon / CO2 compressors in refrigeration systems is essential.
• Broad knowledge of refrigeration industry and service products & work experience within management of a service organization.
• Deep practical know-how of sales and service process organization methods and tools.
• Strong customer focus with the ability to create and develop customer relationships.
• Experience in an operational capacity within a customer-oriented environment.
• Front line service sales and spare parts experience in operational context.
• Good interpersonal communication skills, including ability to influence.
• Strong financial understanding.
• Enables teamwork, engagement, and involvement.
• Drives local accountability and results.
• Ability to influence and communicate at various levels, both internally and externally.
• Analytical and process orientated.
• Experience and ability to demonstrate a working knowledge of back-office processes to deliver customer satisfaction.
• Ability to deal with warranties & products.
• Experience within MENA market along with clients knowledge are preferable.
• Able to frequently travel without visa restrictions within MENA region is a must.

Reliance HR Consultancy