Transformation & Change Program Manager
Marsh McLennan
- Dubai
- Permanent
- Full-time
- An opportunity to design strategic initiatives that deliver profitable growth for Mercer's Health, Wealth and Career businesses globally.
- Engagement with key C-Suite Stakeholders to gain effective buy-in and ensure organizational resources are available.
- To build and maintain effective relationships with senior business partners and third parties and help facilitate timely decision-making and trade-offs.
- To be a key member of the transformation & change team and contribute to a culture of constant improvement across a global organization.
- A role that can offer variety and be part of a growing dynamic team within a large stable corporate organization.
- Competitive salary and an excellent benefits package.
- Hybrid working model: We offer a collaborative working environment, with three days in the office and two days of remote work per week, fostering work-life balance and flexibility.
- Lead and manage highly complex, broad, and/or multi-year international programs and projects, ensuring successful delivery of key strategic initiatives.
- Support C-Suite business leaders and staff in scoping, defining, planning, and executing programs and projects, validating and quantifying assumptions.
- Translate requirements into tangible outputs, outcomes, and benefits.
- Develop detailed program delivery roadmaps, including resources, outcomes, schedules, costs, assumptions, dependencies, and business integration plans for large-scale, complex strategic initiatives.
- Serve as a subject matter expert in design and delivery, providing guidance and support to the wider business in defining the right approaches and ensuring solutions are fit for purpose.
- Foster effective relationships with senior business partners and third-party vendors, facilitating timely decision-making and communication of progress, risks, and issues to key stakeholders.
- 15+ years of professional services experience, with 8+ years in designing and implementing changes to operating models in financial services.
- Demonstrated experience as a Program Manager leading large and complex programs across matrix-structured organizations, ideally across continents/regions.
- Proven track record in managing and coordinating implementation with teams across different locations, including off-shoring/near-shoring teams.
- Strong understanding of change management principles and the ability to drive sustainable changes within the organization.
- Excellent communication and diplomacy skills, with the ability to guide, influence, and convince colleagues, leaders, and external stakeholders.
- Demonstrated experience in target operating models (TOM) design and organizational change programs, with a focus on stakeholder management and communication at the C-Suite level.
- MBA or equivalent qualification preferred.
- Relevant program management qualification: MSP/PMI/APM or equivalent.
- Experience in Employee Benefits / Pensions / Investments or HR Consulting business and solutions is highly desirable, but not essential.
- Understanding of how to work with different cultures globally to deliver programs.
- Arabic speaking – is a plus.