Lobby Ambassador

Rotana

Dubai
Permanent
Full-time

24 days ago

Job DescriptionWe are currently looking for dynamic, and self motivated Front Office professionals who want to move their careers forward.As a Lobby Ambassador you are responsible to receive and give a warm welcome to our guests, providing an efficient and courteous approach at all times and your role will include key responsibilities such as:

Offer consistently professional, friendly, warm and engaging service
Be available for Guests at all times as a point of contact
Actively represent all standards of the Arabian Cultural Connection program, and interact with guests using the coffee and dates station
Plays vital part in the Rotana Service Distinction program, by welcoming guests upon arrival to the hotel main door, escorting guests to check-in point, attending to guests on queue, greeting guests on their way to breakfast and inquire about their satisfaction, and bidding farewell to departing guests at the hotel main door
Use the Tablet Registration tool to register guests on queue while waiting for their turn to check-in at the Front Desk
Extend personal service and attention to all Guests, with particular emphasis to Club Rotana, VIP Guests, and Rotana Rewards Guests
Proactively meet arriving guests at the main entrance and once they exit their transportation
Seeks out revenue opportunities such as taking restaurant reservations, sales leads etc.
Maintains and promotes up to date knowledge of the hotel and local services and supply information and respond to Guest queries
Deal promptly, efficiently and pleasantly with any queries
Be aware of all special offers, promotions, and packages at the hotel to promote to guests

SkillsEducation, Qualifications & ExperiencesYou should ideally have a diploma / degree in hospitality with previous experiences in the Front Office Department within a hotel. You must deal in a polite and sophisticated manner and have an excellent command of the English language, both spoken and written. Multiple language ability is considered as additional advantage.Knowledge & CompetenciesThe ideal candidate will be customer driven and an extremely proactive and ‘switched on’ personality with an outgoing, charismatic and approachable character. You have good interpersonal skills and be smart in appearance and well groomed, while possessing following additional competencies:Understanding the Job
Taking Responsibility
Recognizing Differences
Customer Focus
Adaptability
Teamwork

Rotana

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