Assistant Sales Manager
Accor
- Dubai
- Permanent
- Full-time
- Employee benefit card offering discounted rates in Accor worldwide
- Learning programs through our Academies
- Opportunity to develop your talent and grow within your property and across the world!
- Ability to make a difference through our Corporate Social Responsibility activities, like Planet21.
- Communicates all RFPs received directly from the department with the Country Sales Managers - for advice.
- Handles all RFPs assigned by the Country Sales Manager or Country Director of Sales
- Prior to preparing an offer, ensure that all necessary information about the event is obtained either from the account manager or the client directly.
- Prepares offer letters according to guest requirements and availability according to company standards and selling strategy.
- Follows up on offers sent promptly and systematically and within established parameters, negotiates rates and amends offers sent, taking all necessary actions to secure the business.
- Maintains generating accounts through various sales activities (face-to-face sales calls, telephone calls, sight inspections, entertainment) jointly with the Accounts Manager.
- Maximizes up selling opportunities by proposing additional events and activities suitable and complimenting to the MICE booking.
- Communicate the final details of all confirmed bookings to the Country Sales Manager - for the contract to be prepared
- Obtain client’s signature on the Booking Contract in a prompt and timely fashion.
- Maintains and updates the Sales & Catering – PMS - as per company standards.
- Inputs all bookings, including waitlisted and inquiry bookings in the PMS as per company standards.
- Obtains client feedback after each event verbally and through Thank You letter and Guest Questionnaire and communicate the same with all concerned.
- Ensures that the response to any business request is actions within 24 working hours.
- Arranges or conduct site inspections of Rixos UAE hotel’s conference & banqueting department.
- Ensures that availability is checked with sister Hotels and alternative venues are recommended prior to regretting any booking.
- Maintains close communication with the Sales Team in the negotiation process of their bookings.
- Performs all duties & responsibilities in a timely & efficient manner in accordance with established hotel policies to achieve position objectives.
- Handles incoming calls and ensures messages are taken and details are forwarded to the person concerned.
- Attends departmental & communication meeting as requested by Director of Sales.
- Attends major events in hotel & city as requested by Department Head.
- Ensures that selling strategies are adhered to during negotiations and maximizes up selling opportunities whenever possible.
- Ensures comprehensive and up to date knowledge of properties’ unique selling points, features, amenities, services and policies with special emphasis on Conference Banqueting facilities.
- Ensures that Rixos Hotels Sales & Marketing Policies and Standard Operational Procedures are adhered to at all times.
- To promote efficiency, confidence, courtesy and an extremely high standard of social skills.
- To generally promote and ensure good inter-departmental relations.
- To display a pleasant manner and positive attitude at all times and to promote a good company image to guests and colleagues.
- To demonstrate pride in the workplace and personal appearance at all times when representing the Rixos hotels thus identifying a high level of commitment.
- To adhere to Company and Hotel rules and regulations at all times.
- Maintains professional business confidentiality.
- Good knowledge of S&C, Microsoft Office & Microsoft outlook. Uses technology available for reports, communication and client correspondences.
- Flexible to adapt to sudden increase in working hours as per business needs
- To report any equipment failures/problems to the Maintenance Department
- To participate in any Training/Developments schemes as recommended by senior management
- To assist the Duty Manager in any task outlined/detailed by him/her.
- To comply with any reasonable request made by management to the best of your ability.
- To ensure that the standards required by Law and by Management are maintained at all times in the areas specified above.
- We are an inclusive company and our ambition is to attract, recruit, and promote diverse talent.
- Minimum two years experience with the same position in a 5-star hotel
- High school degree