Game Support Intern
Ubisoft
- Abu Dhabi
- Training
- Full-time
- Provide first-class support to customers on various channels.
- Monitor and moderate our games and forums.
- Answer the player's query clearly and concisely.
- Diagnose and troubleshoot customer technical problems.
- Investigate and resolve customer account issues.
- Work with the QA department to ensure problems are addressed promptly.
- Ensure customer feedback is communicated and answered via proper channels.
- Assist in creating and sending customer support reports.
- Follow up on store reviews and reply to them.
- Know the games inside out to ensure all player's queries are addressed appropriately.
- Avid social/mobile games player
- Keen interest in industry and market trends
- Good knowledge of the video game industry
- Good knowledge & practice of social networking sites
- Outstanding customer service skills
- Should be native or fluent in English (especially written)
- Excellent verbal and written communication skills
- A passion for creating or playing games and experience with social games are preferable.
- Previous experience in Community Management or Customer Support is a plus
- PC player is a plus
- A Bachelor's degree or any other relevant training or equivalent
- Located in the Emirate of Abu Dhabi