HR Support Representative - Shared Service (Japanese Speaker)
Medtronic
- Taguig City, Metro Manila
- Permanent
- Full-time
- Manage inquiries using ServiceNow case management tool, evaluate and understand the case, resolved at first point of contact and/or escalate the queries with a customer centric approach.
- You will build strong collaboration with HR COE and HRBP on ensuring alignment and consistency of response. ONE Voice in HR
- Provide support to all employees across APAC on matters related to policies, HR Systems, HR Portal and support the drive to Employee Self-Service and Manager Self-Service
- Provide transactional support, reporting requirements and administrative tasks such as Verification of Employment, Business Visa letters etc.
- Actively identifies knowledge gap, work with team and HR COE to build knowledge article enabling consistent and easily accessible information for better service delivery
- Timely escalation of employee issues/concerns and feedback which enables HR to capture the Voice of the Customer
- You will adhere to our operational excellence standards and provide best in class HR Service Delivery Catalogue
- You will have ownership for excellent end-end to handling of the case
- Handle cases and data with accuracy, care, sensitivity and with utmost confidentiality
- Perform administrative task and documentation within the scope ASK HR Service Delivery Catalogue
- You can work in ambiguous situation where the task at hand may not be clear but with guidance and working together as a team, you take ownership and/or contribute to making things better
- You will contribute on building the knowledge-based article and other centralized information (i.e. FAQ)
- Minimum 2 years of relevant experience
- Bachelor’s Degree in Human Resources or any other discipline preferred
- Able to communicate in both English and Japanese (N3 or above certification) as the role will require communication with stakeholders from Japan
- Experience working in an HR Shared Services environment
- Experience in using these tools will be helpful but we will also provide training: ServiceNow Case Management, Workday and Taleo
- Our global well-being program supports your physical, emotional, social and financial well-being.
- Medtronic Employee Assistance Program offers confidential support and resources to build and enhance employee and organizational resilience, productivity, teamwork and psychologically healthy workplaces.
- Various insurance benefits include Inpatient and Outpatient Medical Insurance, Life, Disability and Accident Insurance.
- We have generous employee referral programs, employees stock purchase plan, leave benefits, and more!