Travel & Assistance Operations Officer

Allianz

Dubai
Permanent
Full-time

1 month ago

Minimum Requirements:

Bachelor's degree is a must
Fluency in English is mandatory
Fluency in Arabic (1st), French (2nd) is a plus
Fluency in typing
Legally permitted to work in the country of operations.

Main Tasks:

Coordinate with different providers to ensure high quality of service.
Respond inbound and outbound telephone / e-mail Customer / Partners inquiries and ensure call quality monitoring.
Follow the complaints & escalation management process and log in complaints with action & resolution in the system / tools provided by the company
Ensure proper system related tasks as creating files and Service Providers updates on the portal
Record tasks in the productivity file, share with management and ensure reaching the level of productivity assigned
Follow the internal processes and guidelines to ensure reaching the Operational KPIs (Quantity and Quality) and the attendance KPIs
Request feedback in relation to the performed tasks and discuss with Team Leader the monthly scorecard results
Monitor daily activities as per the communicated Service Level Agreement, create reports / statistics / analysis and report any deviation
Attend training sessions as requested and participate in the departmental activities in accordance with the monthly schedule
Attend internal meetings related to the job as per the internal requirements

We are Allianz Partners. The leader in assistance and insurance solutions in the areas of international health, assistance, automotive and travel insurance. Allianz Partners is a global family of over 19,000 employees across 78 countries. This role is in the International Health part of the business, which has several well-known customers facing brands such as Allianz Care, Nextcare and Medi24.The International Health line of business provides international health, life and disability insurance and services, reinsurance, and administration services to a wide range of customers. These include multinational companies, intergovernmental organizations (IGOs), non-governmental organizations (NGOs), private individuals, families, and students. Our mission is to ensure that customers have access to quality healthcare through our support, care, and commitment to go the extra mile. We are a truly global health partner for our customers, ensuring fast and simple access to the best advice, treatment, and value for our customer.

Allianz

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