NMR Service Engineer (m/f/d) - Bruker
Talent Pal
- Saudi Arabia Dubai
- Permanent
- Full-time
- Provide on-site technical assistance to install, service, and repair equipment
- Provide installations and upgrades under GxP environments
- Familiarize and train customers for basic operation of the equipment
- Secure customer acceptance of installation and repair sign-off
- Re-qualify the entire instrument after service repair by running complex experiments for verification
- Do computer and software-upgrades on customer-site
- Install and service our magnets dedicated to Magnetic Resonance Systems
- Technical 1st level customer support via telephone, TeamViewer, E-Mail etc.
- Independently plan and execute service calls in dialogue with local SLS management
- Performance of Periodic Preventive Maintenance tasks
- Handling of cryogens refilling tasks (handling of liquid Helium and liquid Nitrogen)
- Participation and performance in other related tasks as assigned by the manager
- Documentation of the performed activities with the help of service reports
- Support sales team on new sales and other sales campaigns (e.g. consumable materials/ supplies)
- Collaboration in special projects as assigned by manager
- Coordination with local country and third-party agents as well as factory-based divisions such as shipping, administration, and product development
- Serve as a supportive and effective communication link between the customer and company to ensure customer service satisfaction
- Perform other duties as required
- Computer scientist, Bachelor of Science in Electronics, Biotech, Biology, or Chemistry discipline (and/or Basic technical education, e.g. multimedia electronics engineer, Electronics engineer HF / FH)
- Knowledge of NMR, analogue electronics, high voltage circuitry/circuits, cryogenics, and ultra-high vacuum technology desirable
- Strong computer knowledge in Windows (Linux is an added bonus)
- Fluency in English language (spoken and written, C1 level)
- Strong troubleshooting- and analytical skills with strong technical skills involving analytical instrumentation
- Excellent customer focus with ability to reliably respond to inquiries, communicate and interact with scientists
- Strong verbal, written, MS Office, computer, technical data, and networking communication and presentation skills, with ability to communicate complex technical issues in an easy-to-understand manner
- Excellent organizational skills with ability to work independently, prioritize, multitask, follow through, and meet deadlines within an entrepreneurial and customer-focused work environment
- Ability to satisfactorily complete position training requirements
- Independent and responsible method of working
- Distinct ability to work in a team and high degree of flexibility and willingness to be challenged
- Possesses the ability to think and perform tasks logically
- Ability to maintain a valid passport and travel, approximately 60-70% as required (mainly in Middle-East and Switzerland)
- Driving licence cat. B
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