Restaurant General Manager - Mandarin Oriental Downtown, Dubai
Mandarin Oriental
- Dubai
- Permanent
- Full-time
- Assist the Director and Assistant Director of Food & Beverage in planning, organizing, and executing all aspects of food and beverage operations.
- Oversee all operational and administrative aspects including staffing, training, menu development, and financial performance, ensuring exceptional service, culinary excellence, and profitability
- Enforce and monitor that all operational standards, as per established policies, SOPs, hygiene, safety, and quality measures are in place at all times
- Assist in developing and implementing cost control measures to optimize profitability without compromising quality
- Collaborate with the respective culinary leaders and the hotel's management team to integrate restaurant operations with overall hotel objectives, to maximize revenue-generating opportunities in line with market demands
- Monitor and analyze key performance metrics to identify improvement areas and implement enhancement strategies.
- Cultivate relationships with guests, suppliers, and industry partners to enhance the restaurant's reputation and visibility
- Foster a culture of teamwork, collaboration, and continuous improvement among the restaurant colleagues.
- Train, evaluate, and schedule all colleagues per the applicable standards, and policies and as per the overall business requirements.
- Minimum 3 years experience working in a luxury hotel environment. Middle East experience is an advantage.
- Minimum of 2 years of F&B experience within a luxury hotel or fine dining environment. A hotel pre-opening experience is an advantage.
- Proficiency in hotel management software; prior experience with PSMS is an advantage.
- With a Senior High School Diploma or equivalent. An advantage is a vocational Diploma in Hospitality and/or a Bachelor's degree in hospitality/Hotel/Business Management.
- Strong interpersonal and communication skills, with the ability to interact effectively with guests, colleagues, and stakeholders at all levels.
- Exceptional organizational skills and attention to detail, with the ability to multitask and prioritize in a fast-paced environment.
- With a proven track record of delivering memorable guest experience, resolving issues effectively, and motivating and developing high-performing Colleagues.
- Knowledge of food and beverage trends and a commitment to staying abreast of industry developments
- Physical capabilities to stand for a long period.
- Flexibility to work a variety of shifts, including evenings, weekends, and holidays, as required by business needs