Guest Relations Agent – Outdoor Area Specialist
Ennismore
- Abu Dhabi
- Permanent
- Full-time
- Concierge Services: Offer assistance with guest inquiries, including recommendations for nearby attractions, dining options, and recreational activities.
- Ambassadorship: Act as a brand ambassador for Rixos Marina Abu Dhabi, showcasing a thorough understanding of hotel facilities, services, and amenities.
- Outdoor Area Maintenance: Ensure that outdoor spaces, including poolside areas, gardens, and recreational facilities, are well-maintained and presentable at all times.
- Safety and Security: Monitor outdoor areas to ensure the safety and security of guests, promptly addressing any concerns or incidents that may arise.
- Event Support: Assist in the coordination and execution of outdoor events and activities, providing logistical support and ensuring guest satisfaction.
- Special Requests: Handle special requests and arrangements for guests, such as arranging outdoor dining experiences, private cabanas, or recreational equipment rentals.
- Feedback Collection: Proactively seek feedback from guests regarding their outdoor experience, addressing any issues or concerns promptly and effectively.
- Team Collaboration: Work collaboratively with other hotel departments, including housekeeping, food and beverage, and recreation, to ensure seamless guest experiences.
- Training and Development: Stay updated on hotel policies, procedures, and services through ongoing training and development initiatives.
- Previous experience in a guest-facing role within the hospitality industry preferred.
- Excellent communication and interpersonal skills, with fluency in English (additional languages are a plus).
- Strong problem-solving abilities and a proactive approach to guest service.
- Ability to work effectively in a fast-paced environment and adapt to changing priorities.
- Knowledge of local attractions, dining options, and recreational activities in Abu Dhabi preferred.
- A passion for delivering exceptional guest experiences and creating memorable moments.
- Rixos Marina Abu Dhabi may offer a competitive salary that reflects the industry standards for similar positions.
- Training and Development Opportunities:
- Access to training programs and development opportunities to enhance skills and advance within the company.
- Career Advancement:
- Opportunities for career growth and advancement within the Rixos Hotels group.
- Health and Wellness Benefits:
- Comprehensive health insurance coverage.
- Employee Recognition Programs:
- Recognition programs to acknowledge and reward outstanding performance and dedication.
- Work-Life Balance:
- Policies and practices that promote a healthy work-life balance, including flexible scheduling where possible.
- Uniforms and Dress Code:
- Provision of uniforms or dress code guidelines for a professional and cohesive appearance.
- Social Events and Activities:
- Participation in social events, team-building activities, and employee gatherings to foster a positive work culture.
- Transportation Services:
- Transportation services.
- Employee Wellness Programs:
- Wellness programs, such as fitness classes or gym access, to promote a healthy lifestyle.