CUSTOMER SERVICE OFFICER-EMIRATI NATIONAL
The Team Builders
- Dubai
- Permanent
- Full-time
- Address customer complaints and concerns in a professional and empathetic manner, striving to achieve satisfactory outcomes and maintain customer loyalty.
- Maintain comprehensive records of customer interactions and transactions, accurately documenting inquiries, complaints, and resolutions in the CRM system.
- Collaborate with other departments such as sales, logistics, and finance to resolve customer issues.
- High school diploma or equivalent; Bachelor's degree in Business Administration or related field is a plus.
- Previous experience in customer service or a related role preferred.
- Excellent communication skills, both verbal and written, with a strong command of the English language.
- Empathetic and patient demeanor with a genuine desire to help customers.
- Strong problem-solving abilities and attention to detail.