IT Support Technician

• Serving as the first point of contact for IT support within the organisation
• Excellent use of Ticketing System by prioritizing urgent and on-urgent tasks.
• Provide 1st line support to all users across the organisation globally.
• Installing, configuring, and maintaining software and hardware components of computer and network systems.
• Diagnosing and troubleshooting software and hardware issues
• Repairing and replacing damaged computer and network components
• Ensuring the security of client and server computers by installing and upgrading antivirus and security software.
• Supporting people whenever they encounter challenges with computers and network devices.
• Maintaining and updating technical documentation regularly.
• Testing new hardware and software before full-scale installation.
• Provide IT support on small projects and office/desk moves.
• Maintain asset registers for all IT Assets incl. telecoms enabling the tracking of all IT assets.

• Bachelors degree in Computer Science or equivalent.
• Excellent written and verbal English communication skills
• Strong interpersonal skills and ability to interact favorably with a wide variety of people.
• Highly self-motivated with reasoning skills and willing to learn new technologies.
• Knowledge of Windows 10 and 11, knowledge of Mac OS and Linux is a plus.
• Knowledge of O365.
• Knowledge of Antivirus Systems.
• Ability to quickly diagnose and fix problems.
• Ability to follow through and document issues as well as resolutions.
• Ability to replace hardware of Desktops and Laptops.
• Be able to work in a team-oriented, collaborative environment.
• Ability to work on an On-Call rota with the rest of the team.

• Working hours are with a range of 8:00-9:00 am and 5:00-6:00 pm Monday to Friday
• Fun and creative work environment
• Opportunities for professional development/learning and development opportunities
• 20 days of annual leave days which increases every two years (capped at 23 days)
• Provident Fund
• Discretionary performance bonus at the end of the year
• Quarterly team building activities, free Weekly lunches, and monthly team outings.
• Strong culture promoting work-life balance and flexible hybrid working.
• Participation in the after-hours IT On Call support Rota will be required (this will be remunerated accordingly).
• Some physical lifting and weekend work may be required.

Emerald Zebra