REQ10511 Executive, Groups & Events (Open Date: 02/03/2024)Melco Resorts & Entertainment in CyprusMelco Resorts & Entertainment (Melco) is the developer and operator of the upcoming integrated resort, City of Dreams Mediterranean, which is expected to be the largest and premier integrated resort in Europe. The Company’s unique blend of design, entertainment and quality sets the company apart, making it the global leader in premium integrated resorts. As recipient of more than 650 awards international, regional and local awards, Melco’s esteemed achievements highlight the Company’s dedication to exceptional hospitality and service excellence. With its entire property portfolio honored with the top tier, Forbes Travel Guide Five-Star recognition, Melco leads among integrated resort operators in Asia. Melco’s four signature restaurants across Melco properties are honored by Michelin Guide Hong Kong Macau 2021 with a collective total of seven Michelin-stars. With its growing international presence and approximately 20,000 colleagues globally, Melco actively contributes to the communities in which it operates. The Company values colleagues as the heart of the business and was named one of the “Best Companies to Work for in Asia” by HR Asia for two consecutive years (2019-2020). Furthermore, Melco has received numerous accolades for its contributions to the community, including being named winner of “Community Award – Asia” at 2020 Industry Community Awards and being voted “Socially Responsible Operator of the Year” at International Gaming Awards 2019.As part of Melco, City of Dreams Mediterranean will be driven by the Company’s commitment to excellence. It is set to be a world-leading integrated resort and landmark for Cyprus and the wider region, offering a range of attractions and entertainment options including luxury accommodation, fine dining, recreation and MICE facilities. City of Dreams Mediterranean is set to boost tourism in Cyprus, attracting an additional 300,000 tourists annually and contributing significantly to alleviate seasonality. During the construction phase, City of Dreams Mediterranean is expected to create an estimated 4,000 local job opportunities, and approximately 2,500 permanent jobs once open.Melco also operates Cyprus Casinos in Nicosia, Ayia Napa, Paphos, and Limassol.POSITION SUMMARY:The Executive, Groups & Events under the guidance and supervision of the Manager, MICE & Groups is responsible for coordinating every aspect of an event to ensure its delivery as contracted.He/she is expected to do event detailing with the organizer of the event to include requirements for guestrooms, menu choices, set up a plan, and audio-visual equipment.He/she coordinates client requirements with the operations departments of the hotels to ensure its successful implementation and delivery.PRIMARY RESPONSIBILITIES:
Solicits corporate live-out and live-in business from accounts within the assigned territory through sales calls, telemarketing, emails, and entertainment.
Liaises with Casino marketing and Entertainment team to ensure detailed information are provided to operate smooth event.
Manages accounts through relationship building with all possible contacts within the company to include decision-makers and influence peddlers.
Contributes to the achievement of departmental goals within the agreed budget through his/her accounts.
Remains informed of all movements within the account on business opportunities for events business for City of Dreams Mediterranean and that of competition.
Formulates strategies for accounts handled to develop these as active producers.
Prepares and submits sales deliverables such as weekly itinerary, weekly activity report, monthly telemarketing and monthly production report.
Develops and maintains potential clients’ database and ensures proper documentation of account activities.
Drafts and sends out event proposals, reverts to client inquiries within 24 hours.
Prepares and actively participates in book reviews and account reviews.
Liaises with relevant departments such as F&B and Reservations in order to achieve smooth operation.
Keeps abreast on information about the competitors, their pricing, sales activities and product offers.
Prepares and conducts site inspection plan for prospective clients of the resort.
Performs other tasks/duties as required by the Management.
QUALIFICATIONS:Experience
Minimum of one (2) years Sales & Events management experience in a five-star hotel.
Excellent knowledge of key MICE segments in the region with experience developing specific strategies
Existing relationship with major corporate accounts and MICE agents
Proven track record developing new corporate relationship and converting these relationships to sales
Education
Degree from a major, accredited institution in the fields of hospitality, marketing, business administration or relevant
Skills / Competencies
Mature presentation style and be comfortable interacting at all levels, both internally and externally.
Excellent command of English, French or German and other languages will be considered as an advantage.
Expert proficiency in MS Excel and strong skills in PowerPoint.
Strong project management skills.
Personal Competencies
Strong interpersonal, leadership and communications skills and an aptitude for very high pressure on the spot decisions.
Ability to keep up with a fast paced and growing business.
