Customer Support Specialist in Paphos

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Πάφος
Μόνιμη
Πλήρης Απασχόληση

Πριν 18 ημέρες

Our client, a payments solutions company located in the vibrant city of Paphos, provides comprehensive solutions tailored to meet the diverse needs of our clients. With a dedicated focus on innovation and excellence, they pride theirselves on delivering top-tier services that elevate businesses to new heights.Benefits

Highly competitive salary package; 1,700 euros gross, + monthly bonus 180 euros, + extra hours on the weekend which are 15% on top of monthly salary.
Vibrant Team Culture: Work with a dynamic, international team that values diversity and collaboration.
Comprehensive Health Benefits: Enjoy the peace of mind with a private health insurance & a provident fund.
Modern, Welcoming Workspace: Our pet-friendly office is nestled in the vibrant heart of Paphos, providing a comfortable and inspiring environment.
Engaging Social Events: Participate in regular team-building activities, events and lively happy hours.
Professional Development: Commitment to continuous career development and growth opportunities to help you achieve your professional goals.

about the roleRESPONSIBILITIESTechnical Troubleshooting: Address and resolve clients’ technical inquiries and issues promptly and efficiently, ensuring they receive effective solutions and timely assistance in navigating our productsProduct Expertise: Develop an in-depth knowledge of our products, becoming a go-to technical resource for clients seeking guidance on optimal product usageProblem-Solving: Collaborate with cross-functional teams to tackle complex technical challenges that clients may encounter, facilitating effective solutionsClient Feedback: Collect and relay client feedback concerning their technical experiences, needs, and suggestions. Advocate internally for product enhancements and process improvements based on this feedbackPerformance Analysis: Monitor key technical performance indicators (KPIs), focusing on client satisfaction, technical engagement, and usage. Analyze trends to identify areas for improvementCommunication: Keep clients informed about technical updates, changes, and new features related to our product. Foster transparency and build trust through regular communicationConflict Resolution: Address technical conflicts or disputes that may arise, working to find resolutions aligned with the client’s technical needs and our technical capabilitiesbasic information:REQUIREMENTS

Comprehensive training will be provided, yet prior experience in a call center, forex (fx), or technical support setting can prove advantageous.
A customer-focused mindset is essential
Superior communication skills in English, both written and verbal, are imperative
Flexibility to work shifts including weekends and late nights, is required
Proficiency in computer usage, with a sound understanding of general computing
Capability to manage customers with composure and professionalism, even in challenging situations
Adeptness at multitasking
Proficiency in additional languages

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