Senior Associate, Operations Business Planning, Project Governance, Technology & Operations
DBS Bank
- Singapore
- Permanent
- Full-time
- Understand Operations process/ journey and translate areas of opportunity into user requirements and digital initiatives.
- Manage digital initiatives (include DDOM HO, digitalization, process improvement, customer/ employee journey, data & analytics related) and be accountable for their delivery, operationalization and benefit realizations.
- Drive the end-to-end design and solution and ensure “fit-for-purpose” & value delivery to Operations.
- Partner with GTS and BU to drive commercialization of digital initiatives and increase digital adoption.
- Determine end-state target operating model and work with other functions in SG IBGO in preparation of Standard Operating Procedures and delivering training.
- Ensure project adheres to the desired engagement model and governance.
- Monitor and follow up on post-production issue to achieve planned benefits.
- Drive data analysis (structured and unstructured, including data cleansing), derive insights from data, story-telling using dashboards and drive action plan & further improvement opportunities.
- Degree holder with minimum 5 years of relevant project management, and relevant work experience in driving digital transformation to achieve excellent business results.
- Minimum 2-3 years of banking operations background in corporate products like Securities Fiduciary services, Account Opening and Maintenance, etc.
- Proficient in data analytics tools such as R, Python, etc.
- Strong management and communication skills.
- Excellent problem-solving skills & strategic thinking.
- Ability to navigate in a complex environment and achieve outcome.
- Passion to drive positive impact,with a ‘can-do’ attitude.