Specialist, Digital Payments
Foodpanda
- Kuala Lumpur
- Permanent
- Full-time
foodpanda is part of the Delivery Hero Group, the world’s leading local delivery platform operating in 70+ countries worldwideJob DescriptionAbout foodpanda’s Fintech Teamfoodpanda’s fintech team’s mission is to unlock value by generating revenue beyond today’s payment foundation. At our core, we are the team executing multi-pronged strategies to optimize the performance of payments acceptance to provide the best end-user payment experience - be it via card or Alternative Payments Methods (APMs). Additionally, we are focused on building an ecosystem with beyond payment services across other Fintech initiatives. Our team is responsible for identifying market trends, customer needs, getting in touch with prospective partners, closing commercial deals, and rolling out projects while working closely with cross-functional teams such as Country Teams, Finance, Legal, Customer Care, Engineering & Product, etc.We are looking for a team player who is passionate about payments with a good mix of tenacity and self-motivation. This individual will drive exploration into new realms of growth and opportunity in payments acceptance and optimization, propelling foodpanda's Fintech team forward in its next phase of value creation across APAC.Responsibilities:Ideation and Conceptualization: Work closely with stakeholders to understand requirements, gather insights, and translate them into actionable Adtech product plans to monetize with the payment industry vertical.Cross-Functional Collaboration: Partner closely with cross-functional teams including partnership sales, marketing, product, and engineering, as well as in-country teams to ensure alignment and successful GTM launches.Data Analysis: Collect, clean, and analyze large datasets to uncover insights and trends that inform the success of results of Adtech campaigns.Sales Enablement: Develop and implement sales enablement programs and initiatives to empower the sales team with the knowledge, skills, and resources needed to effectively engage payment industry prospects and close deals.Commercial Awareness: Assess potential payment partners through a commercial lens, evaluating cost-saving opportunities, new revenue potential, and acquisition of new customers.Drive accountability: Capture key updates to track and report progress towards goals and key results to provide regular updates across stakeholders.Foster a culture of accountability and continuous improvement across the organization by promoting transparency, open communication, and a focus on results.Attention to Detail: Strong attention to detail to identify and document all system issues, bugs, and related issues accurately, ensuring comprehensive tracking and resolution.Problem-Solving: Effective problem-solving skills to analyze system issues, identify root causes, and collaborate with technical teams to develop and implement solutions to resolve payment-related issues promptly.QualificationsAt least 2 - 3 years of experience working, preferably in digital payment solutions.Strong experience in managing project rollout/execution, preferably in digital payment solutions.Strong experience in understanding customer needs when it comes to digital payment solutions.Very strong analytical and troubleshooting skills.Able to work independently if required and learn quickly and adapt to different roles in a growing team.A sense of urgency, pragmatism, and a solution-oriented approach to problem-solving.Additional InformationA dynamic and challenging work environment.A company committed to developing you personally and professionally.A great working atmosphere with regular company and team events.A vibrant and international team committed to diversity and inclusion.Responsibility from day one in a fast growing and global company.Other benefits include free food, health and dental insurance, and learning and development opportunities!foodpanda is operated by Delivery Hero Group (“DH Group”) - the world’s leading local delivery platform, operating in 70+ markets across Asia, Europe, Latin America, the Middle East, and Africa. Delivery Hero started as a food delivery service in 2011 and now employs 40,000+ people globally. Additionally, Delivery Hero is pioneering quick commerce, the next generation of e-commerce, aiming to bring groceries and household goods to customers in under one hour and often in 20 to 30 minutes. Headquartered in Berlin, Germany, Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.