Regional Supply Lead
Delivery Hero
- Karachi, Sindh
- Permanent
- Full-time
- Develop and execute comprehensive online and offline strategies to attract and hire new riders.
- Collaborate with marketing teams to create impactful campaigns for rider
- acquisition.
- Leverage online platforms, job portals, and community engagement to identify and connect with potential riders.
- Streamline and optimize the onboarding process for new riders, ensuring efficiency and a positive experience.
- Provide guidance and support to new riders during the onboarding phase, addressing queries and facilitating a smooth transition.
- Develop and implement strategies for continuous rider engagement, ensuring a positive and fulfilling experience.
- Monitor rider sentiment through various channels, addressing concerns, and enhancing overall satisfaction.
- Collaborate with cross-functional teams, including marketing, compliance, and commercials, to align rider acquisition strategies with broader business objectives.
- Foster relationships with local communities, educational institutions, and other relevant stakeholders to enhance rider recruitment efforts.
- Utilize data analytics to assess the effectiveness of different recruitment channels and provide data-driven recommendations for continuous improvement.
- Monitor and report on key performance indicators related to rider acquisition, onboarding, engagement, and sentiment.
- Develop and track key operational performance indicators for the South Region.
- Implement strategies to enhance operational efficiency and ensure the smooth functioning of the supply.
- Lead and mentor a team responsible for rider acquisition, onboarding, and engagement.
- Provide strategic direction and guidance for the overall success of the supply in the South Region.
- Collaborate with training teams to ensure new riders receive proper orientation and training.
- Identify areas for continuous improvement in the onboarding and training processes.
- Ensure that all rider recruitment activities comply with relevant regulations and company policies.
- Stay updated on industry trends and best practices in rider acquisition.
- Masters degree in business administration, marketing, supply chain, or a related
- field.
- 6+ years of proven experience in operations or a similar managerial role, preferably in the ride-hailing, food delivery or logistics industry.
- Strong communication and interpersonal skills.
- Analytical mindset with the ability to interpret data and provide actionable insights.
- Familiarity with online delivery platforms and e-commerce.
- Results-oriented and able to work in a fast-paced environment.
- Ability to travel to meet external stakeholders as needed.
foodpanda is part of the Delivery Hero Group, the world's leading local delivery platform operating in 70+ countries worldwide