Credit and Collections Associate

• Verify credit limits and apply customer payments, ensuring timely payments.
• Prepare invoices, vouchers, and credit releases.
• Manage ledger and general journal entries, and balance Accounts Receivable records.
• Monitor debtor balances to ensure timely payments and follow up on outstanding accounts.
• Use office systems to input data, generate reports, allocate receipts, and respond to inquiries.
• Maintain accurate history notes on customer accounts, reconciling difficult accounts and handling late or bad debts.
• Communicate with customers or third-party payers to request and facilitate overdue payments.
• Provide outstanding balance statements to customers upon request.
• Verify billing discrepancies reported by customers and escalate to relevant departments.
• Generate financial statements and reports on accounts receivable status as requested.
• Maintain updated aged debtors report for end-of-month bad debt provisions.
• Refer outstanding debtors to external collection agencies and provide necessary details.
• Seek approval and facilitate write-offs for unrecoverable accounts.
• Provide feedback and suggestions for billing system improvements.
• Perform specialized work requiring knowledge of fundamental principles, including cross-training with team members.
• Build productive internal and external working relationships.

• Bachelor's degree, preferably in Accounting, Business Studies, or Commerce.

• Minimum of 5 years of relevant experience.

• Developing professional expertise with the ability to apply company policies and procedures to address various issues.
• Excellent written and verbal communication skills.
• Strong customer service skills.
• Effective problem-solving abilities.
• Advanced computing skills.

• Hybrid working environment
• Exposure to work with other region
• Enhance credit control skills
• Flexible working environment

Michael Page