Member Resolutions Officer Insurance
AustralianSuper
- Melbourne, VIC
- Permanent
- Full-time
- Manage complex insurance Internal Dispute Resolution (IDR) complaints.
- Investigate and identify the root cause of complaints.
- Ensure all activities are delivered in adherence with legislative and Fund requirements including RG 271 and the IDR Policy.
- Adhere to reporting of complaint related breaches and incidents management requirements.
- Maintain strong working relationships with internal staff and external third parties where required.
- At least three years' experience within insurance, or in a related role.
- Previous experience in dispute resolution and complex complaint management.
- RG146 accreditation or willingness to obtain.
- Excellent written and verbal communication skills with high attention to detail.
- Good stakeholder management skills, with the ability to engage effectively at all levels.
- Excellent interpersonal skills which foster cooperation and teamwork in a close team environment.
- An ability to work independently and autonomously to achieve excellent outcomes.