customer service executive (supply chain)

• Order management: Process orders, collaborate with internal stakeholders on stock availability, prepare shipments, handle invoicing, and arrange shipments with forwarders.
• Customer Support: Respond promptly to customer inquiries regarding orders, shipments, repairs, and product availability.
• Complaint handling: Document customer feedback and collaborate with various stakeholders to resolve issues.
• Invoice handling: Validate freight invoices from forwarders and submit them to the AP team for weekly payment processing.
• Review, update, and approve repair and return orders processed by the Reverse Logistics team.
• Promptly update and close cases in Salesforce.
• Provide backup support to assigned Customer Service colleagues.
• Handle ad-hoc projects as assigned by the manager.

• Minimum Diploma in Degree in Business, Supply Chain, Logistics, or related disciplines.
• Must have good communication and customer service skills
• Proficiency in Microsoft Office - Excel, PowerPoint, Word
• Self-motivated, meticulous, and organized personality
• Will to learn new systems and industry knowledge, able to work independently in a face-paced environment

Randstad