Influencer Social Media Advocate

• Boldr is the first global B-Corp dedicated to delivering world-class client experiences while creating access to dignified, meaningful work in communities around the world.
• We are a global team, united by our desire to connect diverse people with common values for Boldr impact.
• We employ just over a thousand team members across five countries, and we want to employ over 5,000 people by 2027, if not sooner.

• Meaningful connections start with AUTHENTICITY
• We do our best work by being CURIOUS
• We grow by remaining DYNAMIC
• Our success combines AMBITIOUS VISION with OPERATIONAL EXCELLENCE
• At the heart of great partnerships we'll always find EMPATHY

• Monitor and actively engage with customer inquiries and comments on social media channels, including but not limited to Facebook, Instagram, Whatsapp and Linkedin.
• Respond to customer inquiries promptly, providing accurate information and resolutions.

• Build and maintain positive relationships with customers through social media interactions.
• Acknowledge and appreciate positive customer feedback and address concerns with empathy and professionalism.

• Investigate and resolve customer issues and complaints via social media, ensuring customer satisfaction.
• Collaborate with Tier 1 and Tier 2 support teams when necessary to resolve complex issues.

• Share relevant content, updates, and announcements on social media platforms to engage and inform our customer base.

• Compile and report customer feedback, trends, and insights from social media to the relevant teams within the organization.
• Advocate for improvements in our products and services based on social media feedback.

• Adhere to company guidelines and policies when representing the client on social media platforms.
• Maintain a consistent and professional brand voice.

• Curious and authentic, just like us! #beboldr
• An analytical and critical thinker with an eye for even the most minute of details
• Passionate about client satisfaction.

• Bachelor's degree in marketing or any field related.
• Minimum of 2 years of experience in customer support, with a focus on social media management.
• Strong understanding of various social media platforms and their best practices.
• Previous experience with social media support tools is preferred such as Monday.com, Miro boards and Trello.
• Excellent written communication skills, with the ability to craft engaging and concise responses.
• Empathetic and customer-centric mindset, with the ability to resolve issues effectively.
• Ability to work in a fast-paced and dynamic environment.

Boldr