Senior Technical Consultant
ServiceNow
- Heredia
- Permanente
- Tiempo completo
- Lead small teams of developers/implementors and act as a technical lead on projects
- Participate in workshops with customers to assess current processes and establish future-state processes.
- Design and deliver ServiceNow solutions with a technical architecture designed for long-term success and following ServiceNow technical standards and leading practices
- Provide oversight and unit testing of code developed by partner or customer employees.
- Advise customers on how to take advantage of the ServiceNow Platform capabilities to improve their business processes.
- Guide customers in completing required documentation such as business requirement workbooks for technical aspects of the solution.
- Provide feedback to product development to improve the product based on experiences gained with customers.
- Maintain skills / certifications (Implementation Certifications)
- 8+ years experience as part of a professional services organization; or equivalent education/experience
- Ability to travel up to 50%
- Industry domain expertise in Telecom, Finance, Banking
- Creative with comfort running projects independently
- Success driving complex issues through analysis and resolution
- Experience working collaboratively
- ServiceNow certifications in aligned workflow