Managed Monitoring Services- Technical Delivery Manager

• Act as a single point of contact for the customer for all managed service elements in scope
• Participate in the customer’s steering group meetings.
• Advise on and be part of the customer’s governance for HP.
• Gather customers’ requirements, analyze them, and provide feedback.
• Effectively handle customer requests and priorities.
• Understand Customer Digital Experience goals, strategic plans, and constraints to advise on the best use of PIXM service.
• Analyze customer’s data and provide actionable insights to customers.
• Identify and justify automation opportunities based on value to the customer.
• Support customer initiatives in HP’s areas of operations.
• Build content based on customers’ requirements and manage and collaborate with the remote MS team for advanced scripting.
• Provide new insights to integrate HP with existing solutions and internal processes.
• Work with the CSMs to position HP with customers’ service owners.
• Deliver service elements against a set of Service Levels.
• Identify and deliver against agreed use cases.
• Work with the Account teams to support the operationalization of Nexthink inside the Customer organization.
• Prepare weekly, monthly, and quarterly reports internally for the Managed Services’ management and the customer.
• Prepare all customer-facing and internal deliverables.
• Coordinate and communicate all aspects of the Managed Services activities with other teams, such as Sales, Support, and Customer Success.
• Escalate internally and externally when required.
• Stay current on product development/releases to a level required for the above activities;

• BA/BS preferred in computer science or computer engineering.
• Minimum of 5 years of experience in technical consulting, analytics & automation
• Demonstrated skills in data analysis
• Drive to provide actionable insights and automation.
• Experience with transformation projects (e.g., Win10, O365)
• Extensive technical knowledge of end-user computing
• Collaborative ability to work with dispersed teams, such as the CTOs, product management, and support, to get the right solution delivered and drive feature innovation gathered from customer input
• Deep knowledge of IT operations
• Ability to learn new technologies quickly
• Demonstrated ability to collect and manage customer feedback, understand customer pain points, and provide viable solutions.
• Excellent communication, social awareness, customer-facing, and teamwork skills
• Exceptional problem management skills
• Ability to handle challenging environments
• Enthusiasm for working in an international, collaborative, and fast-paced environment and learning new technologies
• Excellent knowledge of Microsoft Windows and Linux clients and its applications

• Practical knowledge of SQL, XML, windows PowerShell,
• Practical experience with data integration methods and technologies,
• Relevant software industry experience in any of the following: IT systems, enterprise or infrastructure management, application development and management, security, and analytics.

HP