Customer Service Representative (English + other language)

Global Blue

  • Bratislava, Bratislavský kraj
  • Trvalý pracovný pomer
  • Plný úväzok
  • Pred 1 mesiacom
Main duties and responsibilities
  • Dealing with customers either by telephone, e-mails, fax, letter or other media within define SLA & quality standards
  • Keeping records of customer interactions and contacts
  • Researching required information using available resources
  • Communication and coordination with all team members, internal departments and local offices
  • Following-up on customer inquiries not immediately resolved
  • Identifying and escalating priority issues
  • Recommending processes improvements
Principal accountabilities
  • Maintaining the work shift hours
  • Providing customers with correct and complete information
  • Ensuring the KPIs and SLAs are maintained
  • Ensuring the contact logging software is correctly used to allow reports and analysis Duties and responsibilities can be changed after arrangement
Reporting and collaboration
  • Customer Service Team – team members, sr. representatives, supervisor and manager
  • Processing Team – team members, supervisor, manager
  • Local administration assistants/ managers
Key competenciesKnowledge of MS office Good keyboard skillsLanguage knowledge - upper-intermediate; written and verbal: • English + Spanish/French/Italian/PortuguesePreferable skills and competenciesStrong communication skills - verbal and written (pleasant style)Problem analysis and problem-solvingAttention to details and accuracyCustomer service orientationOrganizational skillsTeam workStress toleranceEducation and qualificationsHigh school diploma or general education degree experienceExperienceExperience in Customer Service

Global Blue