Customer Service Representative (English + other language)
Global Blue
- Bratislava, Bratislavský kraj
- Trvalý pracovný pomer
- Plný úväzok
- Dealing with customers either by telephone, e-mails, fax, letter or other media within define SLA & quality standards
- Keeping records of customer interactions and contacts
- Researching required information using available resources
- Communication and coordination with all team members, internal departments and local offices
- Following-up on customer inquiries not immediately resolved
- Identifying and escalating priority issues
- Recommending processes improvements
- Maintaining the work shift hours
- Providing customers with correct and complete information
- Ensuring the KPIs and SLAs are maintained
- Ensuring the contact logging software is correctly used to allow reports and analysis Duties and responsibilities can be changed after arrangement
- Customer Service Team – team members, sr. representatives, supervisor and manager
- Processing Team – team members, supervisor, manager
- Local administration assistants/ managers