Sales and Support Officers (German Speaking)
Alpha Talent Solutions
- Gżira, Malta Island
- €23,000 per year
- Permanent
- Full-time
- Provide professional customer service for inquiries about company products and services
- Open client accounts according to guidelines
- Build rapport with customers and address issues relating to internet banking, onboarding, and mobile application
- Maintain in-depth knowledge of company products and services for accurate information
- Identify selling opportunities based on customer needs
- Handle card cancellation and blocking requests
- Issue new cards and handle renewals
- Process transactions and outgoing payments accurately in company systems
- Adhere to company policies, security guidelines, and industry standards
- Keep required records
- Assist with data gathering through phone, email, and chat
- Support invoicing and payment allocation according to company policies
- Assist with administrative tasks following company instructions
- Communicate and collaborate with country coordinators and other departments
- Monitor loan repayments and allocate payments in records
- Perform other ad hoc duties as assigned.
- Previous experience in an Online Customer Support or Sales position ideally coming from the Financial Services industry, Online Support or iGaming Industry
- University degree in Banking, Financial Services or other related areas
- Native or fluent level of German along with a fluent level of English (both spoken and written)
- Strong communication skills, both verbal and written
- Computer literacy
- Team player, eager to learn and grow within the industry.
- Customer oriented
- Willingness to learn and expand horizons
- Attractive Salary & Benefits
- Leadership Role
- A role that offers a breadth of learning opportunities