eCommerce Intern (6 Months)

GiftGood

Geylang, Singapore
$1,500 per month
Training
Full-time

17 days ago

GiftGood (shopgiftgood.com) is an online gift delivery company that helps people send meaningful gifts anywhere in Singapore and across Asia. We take pride in providing fast & fuss-free gift delivery service in Singapore, or what we like to say — For moments that matter.We focus on making gifting impactful and responsible. We source & feature quality products from up-and-coming Asian brands, many of which are sustainable, socially responsible, and women-led businesses.We’re looking forward to having an enthusiastic and committed Full-time Intern join us in making this vision a reality faster.Job DescriptioneCommerce Intern (6-month Full-time Internship)Key details:

This is a 6-month full-time internship with on-site working arrangements.
Internship stipend: SGD1,500 /month
Minimum commitment: Aug 2024 - Jan 2025. It’s a plus if you can stay longer.

Working hours:

Monday - Saturday: 9:30 AM - 6 PM.
Closed on PHs.

Responsibilities:Manage end-to-end online & corporate order fulfilment:

Prepare online orders promptly and accurately as per guidelines
Ensure all deliveries are matched, dispatched, and delivered on time & with great care
Provide briefing to delivery agents on how to handle the gift boxes, what to take note of at the point of delivery, and other key SOPs when they collect the items
Track delivery status till all the deliveries for the day have been completed
Coordinate with the recipient/sender/delivery agent when there are delivery issues (eg. the delivery agent is running late, wrong address, etc.) and resolve any issue promptly
Provide end-of-day daily updates on orders & delivery status to team leader
Alert team leader on any delivery issue encountered in the day that requires further follow-up with sender/recipient/delivery team
Ensure the warehouse and workplace are organized and cleaned after each working day
For orders delivered by GiftGood Plus partners, monitor & coordinate with partner teams to ensure they are delivered on time and in good condition

Customer Support & Feedback Collection:

Follow up with customers for feedback and improvement ideas
Follow up with recipients to ensure they have received the gift package in good condition
Monitor delivery performance & feedback performance trends over time for discussions on actionable improvements
Proactively propose and implement new ideas to improve operational efficiency and effectiveness

Inventory Handing:

Receive inventory, count incoming stock as per Delivery Order, and organise them in the storage
Perform monthly inventory count
Assist team leader in coordinating with business partners & suppliers for inventory top-ups, stock availability checks, and other related projects

Other Marketing & Business Tasks:

Support with marketing campaign planning & execution, as and when applicable
Support with corporate sales bidding & execution process, as and when applicable
Support pop-up events, as and when applicable
Other ad-hoc duties as assigned by the team leader

Who you are:

Self-motivated, independent, passionate problem-solver
Able to handle daily operations independently with minimal supervision
Possess a willingness to learn, stay open to feedback, and adapt fast
Courageous to drive changes and challenge the status quo
Have great attention to detail and enjoy keeping things organized
Show great empathy for customers, recipients, delivery agents, and partners
Be a proactive and collaborative team player

What we offer:

Opportunities to make an impact, contribute ideas, and see them happen
A fast-paced environment that pushes you to grow professionally and personally
Open, flat structure with the chance to learn about the business directly from the management team
An inclusive culture that encourages you to be yourself and be bold
Contribute to the growth of GiftGood as well as up-and-coming impact-driven brands
Opportunities to have hands-on experience with in-demand software & tools such as Shopify, Omnisend, and Ahrefs

Application InstructionsUp for the challenge? Email us at with your CV and why you think you are a great fit for this role. We look forward to your application.

InternSG

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