Operations Manager
HandPicked Recruitment
- Pretoria, Gauteng
- Permanent
- Full-time
1. Strategic Management
- Perform long-term planning with the CEO to create initiatives that further the company’s overall goals.
- Contribute operational information and recommendations to strategic plans and reviews.
- Prepare and complete action plans for implementation w.r.t. production, productivity, quality, and customer-service standards.
- Conduct audits, identify trend and resolve problems as necessary (Lean, 5S etc).
- Enhance the operational procedures, systems, and principles in the areas of information flow and management, manufacturing, business processes, enhanced management reporting, and look for opportunities to expand systems.
- Develop operations systems by determining product handling and storage requirements.
- Develop, implement, enforce, and evaluate policies, procedures, and processes for receiving product, equipment utilisation, inventory management, and shipping.
- Oversee and analyse materials utilised and purchase the correct equipment to maintain solid inventory data and reduce expenses.
- Manage data collection for the updating of metrics to achieve productivity targets, reduce cost per unit, eliminate errors, and deliver excellent customer service.
- Analyse and improve organisational process and workflow, employee and space requirements, and equipment layout; implement changes (Again, Lean, Kaizen etc)
- Maintain safe and healthy work environment by establishing, following, and enforcing standards and procedures to ensure compliance with relevant legal regulations.
- Responsible for all aspects of vehicle and heavy equipment maintenance/operations.
- Track supplier pricing, rebates, and service levels (i.e. Plastic, can be expanded later).
- Communicate and report all operating policies and/or issues at department meetings.
- Perform resource planning according to the organisational plan and assist with the recruitment and onboarding of new staff.
- Plan and review compensation actions.
- Manage staff levels, wages, hours, contract labour to revenues at various branches/factories.
- Communicate job expectations, set performance targets, and monitor progress.
- Train, coach and inspire staff.
- Handle disciplinary and grievances as per policy.
- Enforce relevant policies and procedures.
- Prepare and manage an annual operational budget according to expectations, conduct budget reviews, and report cost plans to the CEO/CFO.
- Assess and analyse budgets to find ways to minimise expenses and optimise profits.
- Conduct forecasting, schedule expenditures, analyse variances and initiate corrective actions.
- Review and approve all operational invoices and ensure they are submitted for payment as per approved budget.
- Work closely with the CEO and management team to set and implement policies, procedures, and systems throughout the business.
- Ensure staff adherence to all Health & Safety rules and regulations and overall housekeeping requirements.
- Serve as the primary point of contact regarding customer issues related to product quality, customer service, accidents, and mishaps on-site.
- Communicate customer issues with operations team and devise ways of improving the customer experience, including resolving problems and complaints.
- Manage relationships with key suppliers (i.e. Plastic).
- Identify opportunities, create, and drive marketing/sales campaigns across the area.
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