Customer Service Representative - Branches - Al-Ahli Bank Of Kuwait

• Customer enquiries: Respond to customer enquiries and provide customer service and support

• Sales opportunities: Identify sales opportunities and pass these to the correct branch colleague

• Cash transactions: Process cash transactions after verifying signatures, dates, numerical amounts, account funds & ID checks

• Reconciliations: Perform end of day reconciliations accurately and on time

• Customer accounts: Receive returned cheques, new ATM cards etc. make required entries and advise customers

• Customer administration: Send, receive and file telex confirmations and ensure transfers are properly processed

• Customer records: Create, update and maintain relevant customer records ensuring that data is recorded appropriately

• Other: Perform any addition duties that assigned by Manager

• High quality customer service
• Requests/applications accurately processed
• Returned cheques,, new ATM cards etc. handled without delay
• Money transfers accurately processed
• Successful identification of sales opportunities and transfer to a colleague
• Accurate records of transactions etc.
• Compliance with operational procedures and instructions, risk policies

• Experience gained as part of the ABK training programme
• Experience of operational processes and procedures
• Handling customer issues and providing customer service

• Knowledge of products & services
• Understanding of customer needs
• High customer service level
• Strong communication and interpersonal skills

Talent Pal