German-Speaking Technical Advisor - Smart Lightening Devices
Concentrix+Webhelp Portugal
- Lisboa
- Permanente
- Horário completo
- Assist clients via inbound calls, chat, or e-mail in the after-sales process by answering customers’ inquiries and/or attending to potential requests.
- Resolve product or service problems by clarifying the customer's complaints.
- Provide accurate, valid, and complete information by using the right methods/tools.
- Give real-time, accurate information that empowers the customer to make decisions.
- Listen to the customer's unique situation and acknowledge their needs.
- Go beyond the customer's service expectations so they will remember and share their great experience.
- Have a high level of German (written and oral) and fluency in English (B2)
- Possess excellent writing and verbal communication skills to simplify technical language for non-technical users
- Demonstrate patience when communicating and solving issues
- Treat all data and personal information with the utmost confidentiality
- Are proactive, self-motivated, and a great team player
Offer:What we offer you:
- Strong compensation package (14 monthly payments per year plus bonus)
- Monthly meal allowance paid in voucher card (net)
- Private Health Insurance from day 1
- A Bring a Friend program with attractive incentives
- Personal and career development programs and mentoring to develop skills
- Possibility to participate in a growing multicultural Project
- Flexible Schedule
- Work in a diverse environment with people from over 75 nationalities
- Benefit from our modern amenities, many discounts in local businesses, free medical appointments at the office, sports and social responsibility activities, internal parties and much more!
- We promote inter-company mobility to work at any of our sites around the world
- Relocation package and accommodation guaranteed (for 12 months)
- Workplace: Work on-site in Lisbon, Portugal
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