Assistant Duty Manager
Reeqwest
- Doha, Qatar
- US$2,700-4,000 per month
- Permanent
- Full-time
- Guest Relations: Oversee guest check-in and check-out processes, ensuring a seamless and welcoming experience for all guests.
- Problem Solving: Address guest concerns and resolve any issues that may arise during their stay in a timely and professional manner.
- Operational Support: Assist in managing daily operations of the front office, including room assignments, inventory management, and cashiering.
- Quality Assurance: Ensure adherence to company standards and policies, maintaining high levels of cleanliness, organization, and professionalism at all time as per Hotel Brand Standards.
- Communication: Liaise with other departments to coordinate guest requests, room maintenance, and special accommodations.
- Emergency Response: Act as a point of contact for emergencies and incidents, following established procedures to ensure the safety and security of guests and staff.
- Reporting: Prepare daily reports, including occupancy rates, revenue figures, and guest feedback, to provide insights and support decision-making processes.
- Minimum of 2 years of experience in a shift leader's role within the hospitality industry, preferably in a 5-star hotel environment.
- Bachelor's degree or equivalent qualification in Hospitality Management or related field is preferred.
- Proficiency in hotel management software (e.g. Opera).
- Flexibility to work shifts, including weekends and holidays.
- Arabic speakers will be preferred.