Scientist II, Field Applications
Thermo Fisher Scientific
- 上海市
- 长期
- 全职
- Deliver on-site and remote scientific application support & training support to our customers on our leading TEM products
- Perform product demonstrations at customer or NanoPort sites
- Diagnose & resolve product performance problems and customer queries/complaints
- Work with sales representatives on sales calls to give technical and applications assistance in response to customer inquiries
- Assist the regional sales team in the development of accounts by giving technical seminars and presentations that promote the use of our products
- Maintain up-to-date technical expertise and in-depth knowledge of our product portfolio and scientific developments in TEM and related subjects
- Build trust with our customers and excel in customer service
- Masters Degree in Life science, structure biology, cell biology or similar (PhD preferred)
- More than 3 years experience in TEM related to Structure Biology
- Experience in presenting technical materials in written and verbal form
- Good knowledge on Cryo-TEM: Single particle analysis, Micro-Electron Diffraction or Cryo-tomography.
- Experience in Thermo Scientific Cryo-TEM , Tecnai/Talos/Titan/Glacios/Krios (EPU, Tomo, TIA, Velox )
- Familiar with data processing (Relion, Cryosparc, eTomo)
- Customer-facing experience, with the emotional intelligence to understand customer concerns
- Able to connect with and support people optimally with varying levels of technical knowledge and expertise
- Better with some management experience
- Good digital literacy and have an interest for groundbreaking technology
- Willingness to travel extensively (up to 60%)
- Proficient in English