Travel & Lifestyle Consultant - Cantonese Speaker
American Express
- Kuala Lumpur
- Permanent
- Full-time
- Delivering an innovative service to your customers through multi-channel servicing designed to meet their individual requirements
- Consulting with our Card Members through phone and digital channels such as e-mail servicing and website booking support so that you can recommend relevant products and services that are perfectly tailored to their needs
- Troubleshooting any customer issues relating to the use of the travel website and expertly guiding customers whilst they navigate around the site
- Creating unique travel & lifestyle experiences by expertly booking domestic and international flights, cars and hotels
- Using your in-depth knowledge to help Card Members access their exclusive benefits, including how to make the most of their Membership Reward points
- You will always put the Card Member’s experience at the forefront of everything you do, reinforcing the Membership First mindset and winning their loyalty
- Strong verbal and written communication skills including active listening in Cantonese, and English (Mandarin is beneficial)
- Sales experience and the consultative skills to confidently recommend and cross-sell relevant products and services via phone and digital channels
- Confident computer skills are vital as you’ll be using several different tools and systems daily
- Ability to consult and convey extraordinary care through exceptional writing skills
- A flair for building long-lasting customer relationships through your ability to thoroughly understand your customer and your strong verbal and written communication skills
- A good knowledge of travel and world geography thanks to a lengthy spell spent exploring the world OR a recent history of selling domestic and international travel and lifestyle
- Resilience and composure to remain positive under pressure and in changing circumstances
- Strong time management and multi-tasking skills
- The flexibility to work shifts, including evenings, weekends, and holiday
- Competitive base salaries
- Bonus incentives
- Support for financial-well-being and retirement
- Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
- Flexible working model with hybrid or onsite arrangements depending on role and business need
- Generous paid parental leave policies (depending on your location)
- Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
- Free and confidential counseling support through our Healthy Minds program
- Career development and training opportunities