Customer Service Manager (f/m/x)

• Execute order processing through our distribution software. Follow up with order status inquiries, special requests, and general service inquires.
• Work closely with dispatchers and other customer service representatives to determine best and most economic delivery methods to meet clients' needs.
• Answer incoming calls and emails in an efficient manner
• Maintain current database records of customer and pricing information (provided by local sales management)
• Maintain filing system for sales order paperwork

• 3 to 5 years customer service experience, ideally in the healthcare industry
• Must be fluent in English, French. (other languages are an asset, German especially)
• First experience in a company subject to SOX and GAAP compliance, with a good understanding of strict process monitoring
• Experience with order entering in an ERP system
• Competence in MS Office applications: Excel, Wo

• Strong team player
• Strong communication skills, with ability to communicate on the phone and on .emails.
• Ability to work in a fast paced and international environment
• Positive can-do attitude
• Self-motivated and well organized
• The person will be expected to follow and support all Company policies and procedures

Robert Half