Oracle ERP Operation Specialist (m/f/d) 2 Locations
INNIO
- Jenbach, Tirol Wien
- Unbefristet
- Vollzeit
- An innovative and international working environment
- A passionate team working together to develop Data Excellence at INNIO
- Remote & flexible working time model (depending on position and role)
- Health We Care Program - including company sport activities
- Moving cost support for new employees in accordance with policy
- Good connections to public transport - station in direct proximity (in HQ Jenbach)
- Transportation cost support in accordance with policy
- One of the best canteens in the area with healthy and various meals (in HQ Jenbach)
- Attractive location in the heart of the alps which provides various outdoor sport and other leisure possibilities (in HQ Jenbach)
- Manage operational support tickets to maintain SLA and backlog
- Drive review calls with various support teams
- Drive Oracle service request resolutions and metrics
- Make sure support teams collaborate and follow our processes
- Drive improvements and simplification for a better support
- Manage change control board for controlling ERP changes
- Support ERP audits and focus on some assigned operational projects
- Align on customer needs and work on continuous improvements across INNIO teams
- Bachelor's degree in Computer Science or Engineering
- Knowledge on SQL/Database, Data flow management / Architecture
- ITIL Knowledge, high appreciated ServiceNow tool
- Experience with an ERP system, process and support procedures
- Experience in managing and dealing with vendors and offshore resources
- Ability to understand business flows and processes
- Excellent interpersonal and teamwork skills as well as customer service skills and orientation
- Ability to work in a fast pace and stressful environment
- Good communication, presentation and analytical skills
- Fluency in English, any other languages are a plus
- Legal work authorization to work in Austria is required (non-EU-citizens: please attach the authorization form to your application)