Business Support Senior Advisor
SAP
- Praha 5
- Trvalý pracovní poměr
- Plný úvazek
- Manage end-user inquiries: Engage with end-users/requestors in a professional, friendly, and helpful manner to assess their obstacle to move forward. Qualify the urgency and nature/root cause of their error to take one of the following actions.
- Promote and understand the business context to proactively promote the next step in the process, the best technical system advice, or the right action to proceed and help the end-user accomplish their goals and sign the deal.
- Resolve pressing user inquiries, complex scenarios, and escalations with advanced knowhow and collaboration.
- Align with key regional stakeholders to understand upcoming business expectations, core deals, new deal motions and technical complications.
- Coordinate and collaborate between internal support teams ( IT, GCF, Operations) to better support the field and drive standardized global support across SAP in challenging deals and scenarios.
- Multitasking and prioritize issues.
- Can-do attitude to get things done and situated.
- Confidence in navigating challenging situations with high level executives.
- Supporting/ad hoc tasks: Contribute to team projects that enable the overall efficiency and effectiveness of the to our support organization. Projects and tasks may include but are not limited to:
- Onboarding new team members
- Acting as point of contact during escalations and calls with the stakeholders.
- Preparing or delivering virtual (end-user or support internal) enablement and support.
- System Complications: Be self-efficient and access the right support channels. Execute on the end-user's behalf where relevant, support migrations, and anticipate escalations, by informing management. Collect reoccurring issues, report on frequent errors, and recommend solutions as needed.
- Customer-service attitude: polite, helpful, quality-oriented, and inquisitive
- Comfortable working in fast paced, high volume environment.
- Analytical skills: asks the right questions to identify the best solution path.
- Effective communication skills - Verbal & Written
- Virtual workspace experience
- Microsoft Office proficiency in MS Excel, PowerPoint, Word
- fluent in written + spoken English.
- Education: Bachelor's degree or equivalent working experience
- Career: 5-7 years' experience in Customer support, Operations and/or technical support role
- Experiences with Harmony or other sales technology can be a benefit.
SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com
For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the . Specific conditions may apply for roles in Vocational Training.EOE AA M/F/Vet/Disability:Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.
Successful candidates might be required to undergo a background verification with an external vendor.Requisition ID: 390766 | Work Area: Sales Operations | Expected Travel: 0 - 10% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid.Requisition ID: 390766Posted Date: May 7, 2024Work Area: Sales OperationsCareer Status: ProfessionalEmployment Type: Regular Full TimeExpected Travel: 0 - 10%Location:Prague 5, CZ, 158 00Job alert