Cash Application Team Lead
RWS
- Brno, Jihomoravský
- Trvalý pracovní poměr
- Plný úvazek
- Ensure cash application tasks are done timely and accurately
- Drive unapplied cash reduction together with the team
- Receive and manage escalations or issues in relation to cash application
- Prepare ad-hoc AR reporting
- Drive process improvements & optimization
- Manage a team split into 2 locations (Brno and Bangalore)
- Mentor and guide direct reports, sharing expertise and knowledge to support growth and development
- Ensure cash application team members are meeting performance targets & Key performance indicators (KPIs) and investigate when not achieved
- Cooperate with other SSC streams and collaborate with other stakeholders outside of SSC
- 3-5 years general management service delivery experience in O2C cash application SSC operations, with a track record of managing teams
- 1-2 years of people management experience with the ability to effectively direct and prioritise work of others
- Applied experience in O2C cash application process
- Demonstrate logical thought process to simplify complex issues and technical concepts, and to facilitate issue resolution
- Ability to interact with company stakeholders to ensure a high quality of service, while balancing expectations and realisations
- Ability to work in a fast-moving environment with a proactive approach, accustomed to working towards tight deadlines whilst maintaining quality of work