IT Permenant Services Support / Inventory and Stock L2
Excis Compliance
- Praha 5
- Trvalý pracovní poměr
- Plný úvazek
- Reading error codes flashed up on the device
- Swapping out hardware
- Tracing faults using diagnostic devices and software
- Upgrading components
- Assisting the support staff of other service-providers
- May require some staggered shifts
- Will require some travel to sites
- Other duties may be assigned
- Inventory Management
- Supervise the flow of company’s stocked goods
- Keep a detailed record of each new or returned goods as it enters or leaves the stockroom.
- Control and oversee ordering inventory, storage of inventory, and control the amount of goods
- Update the record file
- Common inventory management techniques knowledge
- Daily, Weekly and Monthly Reporting on IT Stock.
- Must be able to produce a trend analysis report on common failures on end user devices.
- Language requirements:
English B2
- Years of experience: Intermediate, typically 2 to 4 years of applied skills and experience
- Supplier resources have completed industry standard training and certifications to include A+ certification or have equivalent work experience at a minimum of 3 years.
- Completion of required training and certifications or have equivalent work experience at a minimum of 3 years. to perform warranty hardware repair of HP, Dell, and Lenovo devices including warranty parts ordering, repair/replacement, and defective part return.
- Working technical knowledge of Windows operating systems to allow for resolution of issues, or full rebuild of the PC using client specific documentation provided by the client.
- Familiarity with OSX, iOS, and Android operating systems in order to provide best-effort support to End users using related devices.
- Working technical knowledge of Microsoft Office Products, antivirus products, desktop services to allow for resolution of software application issues.
- Ability to utilize provided knowledge article to resolve issues with client specific applications.
- Customer-facing “soft skills” including strong verbal and written communications
- Ability to apply intermediate level of subject matter knowledge to solve a variety of common IT issues.
- Exercises independent judgment within defined practices and procedures to determine appropriate action.
- Acts as an informed team member providing analysis of information and limited project input.
- Evaluates unique circumstances and makes technical and procedural recommendations.
- Distinctive service and customer orientation
- Conversational local language
- Close attention to detail, and ability to work independently, as well as part of a team, on multiple projects