Senior AR Analyst with German (B2B)

Amazon

Praha
Trvalý pracovní poměr
Plný úvazek

Před 10 dny

BASIC QUALIFICATIONS

Fluent in German and English
Very good communication and analytical skills
Positive attitude towards issue resolution
Good MS Office skill
Communicative, willing and able to sort issues and financial data interchange through phone, email
Able to present in front of different audiences

DESCRIPTIONOur Financial Operations team is looking for a proactive, customer and detail oriented Finance Analyst whose main responsibility will be to manage and resolve receivables and payment related queries received from our business customers.The successful candidate will be responsible for cash collection operations in cooperation with our local sales and finance management. As part of our commitment to your development, you will also gain exposure in cross-functional and process improvement projects, but you can expect your responsibilities to include to:

Managing customer liabilities to Amazon - credit collection operations
Reviewing and monitoring AR Aging Reports and collections targets
Acting as support and an intermediate between the customer and Amazon Business in order to obtain and settle third party invoices
Responding to customer invoicing inquiries, researching unpaid or disputed amounts and communicating directly with the customer via emails and phone calls to resolve their issues, correct invoicing errors and ensure timely collection of payments
Reconciling Amazon's open receivables with customers to ensure quick and timely AR collection
Work effectively with all relevant stakeholders to ensure we are serving our customers in the most effective manner, especially for customers facing cash flow or internal issues
Earn the trust of external and internal stakeholders/customers, build long-lasting relationships that reinforce Amazon's customer centricity and continually look at ways to improve customer experience and customer satisfaction
Work with Amazon customers to drive process improvements and resolve escalations and discrepancies
Diagnose, improve and fix any issues with our current collections processes
Dive deep and quality check analysis

We are open to hiring candidates to work out of one of the following locations:Prague, CZEPREFERRED QUALIFICATIONS

Previous Accounts Receivable, Customer Care, or other customer facing department experience
Previous experience working with remote or hybrid teams
Finance background or prior experience with finance is an advantage

Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (https://www.amazon.jobs/en/privacy_page) to know more about how we collect, use and transfer the personal data of our candidates.

Amazon

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