CUSTOMER SERVICE CONSULTANT
Vontier
- الدار البيضاء
- دائم
- دوام كامل
- Full understanding of international trade requirements especially within the Middle East and Africa region
- Assessing and processing orders with factories and customers
- Evaluation of orders and get necessary approval like pricing, discount, shipping information, etc. before processing orders
- Logging of all orders and tracking details of shipments in Sales Force
- Co-ordinating with factories on production lead times and ensure order readiness
- Attend calls with all factories to understand production issues and discuss ways to improve delivery times
- Ensuring an appropriate order flow with the compliance to organizational policies
- Co-ordinating with the finance department to resolve invoice and pricing issues
- Monitoring and evaluation of all orders and sales processes as well as provide weekly reports to all customers.
- Management of the communication with the sales department and customers
- Working with factory and customers for inspection processes to ensure smooth shipment.
- Check the accuracy of the shipping documents and work pro-actively to avoid any issues during custom clearance.
- File all documents on respective order folders and share the same with customers, sales, AR team when necessary.
- Work with factory / customer on Letter of Credits and provide necessary inputs.
- Co-ordinating with forwarders and customers on shipments deliveries
- Logging, monitoring and evaluation of all order issues
- Assistance to Sales teams in obtaining required proforma documents and related information as required.
- Degree in relevant field Equivalent Experience
- 5-year customer service experience
- Experience in Sales Management
- Experience in Logistics and Supply Chain
- Experience in International Trade
- Knowledge of import/export carriers and customs matters.
- Customer service experience in a similar industry
- Further studies to include Logistics and supply chain.
- Further knowledge to include International Trade
- Experience on Sales Force an advantage
- Strong Excel dashboard and visual presentation skills
- Significant attention to detail
- Problem solving and decision-making skills.
- Strong interpersonal and communication skills (Verbal &Written)
- Strong teamwork attitude
- Strong Excel dashboard and visual presentation skills
- Significant attention to detail
- Problem solving and decision-making skills.
- Strong interpersonal and communication skills (Verbal & Written)
- Strong teamwork attitude
- Fuel Retail industry knowledge and experience
- Extensive knowledge of internal MRP processes and infrastructure
- Fuel Retail industry knowledge and experience
- Extensive knowledge of internal MRP processes and infrastructure
- English - Full Professional Proficiency
- Arabic - Full Professional Proficiency
- French – Full Professional Proficiency
- English - Full Professional Proficiency
- Arabic - Full Professional Proficiency
- French – Full Professional Proficiency