GENERAL MANAGER - OPERATIONS

• Strategic planning and execution of logistics, supply chain, transportation, and distribution management
• Ensure that the warehouse operates at peak efficiency — with customer satisfaction the primary goal, by supervising, organizing, and training warehouse employees and establishing, monitoring, and managing operational goals.
• Safeguard warehouse operations and contents by establishing and monitoring security procedures and protocols.
• Liaison with various Authorities to ensure smooth functioning of DC
• Responsible for Key Account Management and Customer Engagement
• Defining and implementation of SOPs and SLAs for vendors and contractor
• Contract and Project Management for new and existing DCs/Warehouses and responsible for System implementation
• Completes warehouse operational requirements by scheduling and assigning employees; following up on work results.
• Maintains physical condition of warehouse by planning and implementing new design layouts; inspecting equipment; issuing work orders for repair and requisitions for replacement
• Monitor and manage all revenues and expenses that impact P&L performance.
• Ensure that customer's service expectations are met, including achieving all service levels metrics and quality performance goals
• Ensure compliance with specified contract metrics, oversee operational and personnel activities in the facility, and maintain high standards of operational proficiency
• Responsible for facility and assets management, service and maintenance, insurance, and claims.
• Ensure Forecasting, planning, procurement and inventory control of all the warehouse.
• Ensure quality management system & HSE standards and procedures are implemented throughout functional groups.
• Schedule and oversee warehouse team and manage the flow and quality of work to maximize efficiency and minimize overtime.
• Hire, train, develop, and evaluate staff effectively, consulting with human resources as appropriate.
• Meet regularly with warehouse leads to analyze productivity and develop actionable plans for loss prevention.
• Focus on productivity, quality, and safety requirements in accordance with company needs and customer requirements.
• Communicate and interact with customers and various internal functional departments (i.e. IT, HR, Accounting, etc.) in order to resolve issues, capitalize on opportunities and improve business and service performance.
• Generate, cultivate and communicate ideas for continual improvement of processes and activities across all areas of the operation.
• Prepare various reports and analyses as required by the customer

NADIA Global