- Ensure that all guests are acknowledged and feel welcome and are given responsive, friendly and courteous service at all times.- Carry out guest check-in and check-out.- Handle out of hours web site bookings, ensuring that booking system is up to date.- Have a good understanding of and carry out various guest services, such as laundry and currency exchange.- Organise, manage and be responsible for your own till, assisting Reception Supervisor to start till balancing at the end of your shift.- Ensure that the reception area is clean and tidy at all times.- Be involved and contribute in team meetings.- Carry out any reasonable guest requests, including but not limited to; chasing lost luggage, arranging airport transfers and guest messages.- Maintain good and current knowledge of the local area to be able to answer all guest queries.- Handle any guest comments or complaints in a professional manner and strive to resolve any problems as quickly as possible.- Be a strong team player and be flexible to cover in other areas of the hostel.- Helping customers with luggage, vehicle parking, directions and in and out of taxis.- Opening and closing doors for customers.- Keeping front of hostel clean and tidy.- Making sure signs do not get taken by policeQuyền lợi được hưởng- Working with expat environment;- Competitive salary package;- Health Care and/or Accident Insurance;- 12 - 18 days of Annual Leave depends on level;- Uniform Laundry by the Company;- Daily meals, Officer Check, privileges of using Hotel services,...;- Others attractive benefits,....;Yêu cầu công việc- Be friendly, smiley, sociable and welcoming to our guests to create a great atmosphere.- Be able to work unsupervised in a busy environment.- Be well organised and be able to prioritise duties.- A high level of spoken English is essential.- Maintain excellent time-keeping and attendance.- Maintain a tidy appearance in line with uniform policyYêu cầu hồ sơ*CV/ Resumé for application should be made in English.