Customer Service

Airpaz

Vietnam
Permanent
Full-time

29 days ago

Hello! We Are AIRPAZAirpaz established in 2011 under Airpaz Limited. Our journey starts in 2014 with the first flight ticket sold out from our one-stop online booking platform, indicating that we had officially joined into the world of travel industry. Eventually, we expanded our service range from domestic flight to international flight and embarked on accommodation booking to lighten traveler's needs perfectly. As a third party, together with various airlines and accomodation partners, we successfully bring more than 3 million people into their ideal flights until today and the number continues to grow. Our aim is to let people enjoy their trips to the optimum extent right from the scratch.We are highly dedicated in giving the superb booking experience by providing flexible payment in local currency, local languages, effortless manage booking feature, easy booking steps, best fare calendar, and 24/7 customer support. More than 100.000 people has installed our app from Google Play and App Store, encouraging more people to travel the world only from their fingertips. Achieving amazing milestones will not stop us from upgrading our service better. Because, our journey is still a long way ahead. Soon, we will present greater service and fulfill traveling's demands in the global market range.Our Pioneers in the Southeast Asia Market including Indonesia, Malaysia, Philippines, Thailand, Taiwan, Vietnam, Australia, Singapore, China, Hong Kong, Brunei Darussalam, Cambodia, Laos, Myanmar, Japan, Macau, South Korea, and India with expansion plans aiming to the worldwide vibrant market.The RoleYou will be responsible for :

Handling inbound calls and emails in a professional manner.
Resolving customer inquiries and requests and ensuring strong customer satisfaction.
Working with various internal teams to ensure prompt and accurate order processing and delivery.
Escalating customer feedback as required.

Ideal Profile

You have at least 1 year experience within a Compliance or Customer Service role, ideally within the Hospitality industry.
You possess excellent interpersonal as well as written and verbal communication skills.
You have working knowledge of problem solver and listening skill
You are a strong team player who can manage multiple stakeholders
You possess strong analytical skills and are comfortable dealing with numerical data
You are adaptable and thrive in changing environments

What's on Offer?

Fantastic work culture
Building Teamwork between other countries

Airpaz

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